Warranty & Return
1. The warranty period starts from the moment of buying and is only valid with the original proof of purchase.
1.1 The consumer has decided by law 14 days to reconsider his purchase without reason for return. In this period you are able to get a full refund inclusive the shipping costs, only in case of unworn and in the original packaging with all the accessories and proof of purchase.
1.2 The warranty period for manufacturing defects is 60 days after purchase. Wear marks, unlawful use, discoloration because of to much light and use aren’t covered by the warranty.
1.3 When returning the artikel, Joe’s Bow Ties examines the product and determents if the default is caused by a manufactural default or unlawful use by the customer.
1.4 In case of a manufactural defect there are a few options given:
1.4.1 Full refund of the product plus shipping costs.
1.4.2 The product will be replaced with a new product or replacing/repairing of the default
1.4.3 A full refund by spending it on a new product chosen on our website. The full amount must be used at once in case the new product has a lower value. In case that the new products value is higher you must pay the remaining costs right away.
1.5 If the product is send in return without any contact with Joe’s Bow Ties, there will be no refund on the shipping costs. Also there will not be any guaranty of the product being replaced or fixed. Also the handling time could take much longer.